Support Services


With a group of dedicated, committed and experience expertise, Secure Source’s technical support engineer are

specifically equipped to deliver responsive support and technical assistance for all the security

products and solutions.                                    


Secure Source 24 x 7 x 4 support that guarantees our customers will immediately receive answer to any of their

questions and concerns. Secure Source offers a variety of support and services designed to fit the various needs of our partners and customers. These options include:


  •  8 x 5 x NBD
  •  8 x 5 x 4hrs
  • 24 x 7 x NBD
  • 24 x 7 x 4hrs



Advanced Hardware Replacement

Trained specialists verify the source of your network problems by telephone. When hardware return is necessary, Secure Source ships a replacement unit to arrive at your site within the committed time frame.

Telephone Technical Support

Qualified technical support engineers help you resolve an unlimited number of incidents quickly and efficiently.

Software/Firmware Upgrades

Secure Source shall advise customer when new firmware is available and will assist to provide upgrades when necessary



Secure Source offers 4 packages under SecureCare Maintenance Services that enable the customers the flexibility to select the plan that meets their needs.




As the pace of Microsoft SharePoint ad option continues, most organizations are turning to third party add-ons demands for functionality. It’s for these reasons that experts compare SharePoint without add-ons to an iPhone without apps.


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Secure Source’s partnership with our partners provides our clients access to the latest technologies, premier technical support, advanced training and product certification