SecureCare & Professional Services
With its dedicated and skilled technical resources, the engineers are specialized and equipped to deliver responsive support and technical assistance.
SecureCare supports -- guarantees our resellers and customers will receive prompt response for any of the technical problems and questions. SecureCare offers a variety package of supports and services that designed to fit various needs from resellers and customers. Below are the service packages:
- 8 x 5 x NBD
- 8 x 5 x 4hrs
- 24 x 7 x NBD
- 24 x 7 x 4hrs
SecureCare : Key Benefits
ADVANCED HARDWARE REPLACEMENT (AHR) Service
Trained specialists will verify and identify the source of problems by phone. When hardware return is required, we deliver an instant replacement unit at customer’s site within the committed SLA.
PHONE SUPPORT
Qualified technical support engineers help you resolve an unlimited number of incidents quickly and efficiently.
SOFTWARE Patches and FIRMWARE UPGRADES
New patches and firmware released – we shall inform and advise customer for the upgrade (if necessary).
SecureCare Maintenance Services
Secure Source offers different option of packages that allow reseller and customer to choose.
