Support Services


SECURECARE & SERVICES

With a group of dedicated, committed and experience expertise, Secure Source’s technical support engineer are

specifically equipped to deliver responsive support and technical assistance for all the security

products and solutions.                                    

 

Secure Source 24 x 7 x 4 support that guarantees our customers will immediately receive answer to any of their

questions and concerns. Secure Source offers a variety of support and services designed to fit the various needs

of our partners and customers. These options include:

 

  •  8 x 5 x NBD
  •  8 x 5 x 4hrs
  • 24 x 7 x NBD
  • 24 x 7 x 4hrs

 

SECURECARE KEY BENEFIT

Advanced Hardware Replacement

Trained specialists verify the source of your network problems by telephone. When hardware return is necessary, Secure Source ships a replacement unit to arrive at your site within the committed time frame.

Telephone Technical Support

Qualified technical support engineers help you resolve an unlimited number of incidents quickly and efficiently.

Software/Firmware Upgrades

Secure Source shall advise customer when new firmware is available and will assist to provide upgrades when necessary

 

SECURECARE MAINTENANCE SERVICES

Secure Source offers 4 packages under SecureCare Maintenance Services that enable the customers the flexibility to select the plan that meets their needs.